eVoucher Terms and Conditions for Bonus Conversion
eVoucher Terms and Conditions for Bonus Conversion
General Terms:
- By using the eVoucher, users agree to the following terms and conditions, including any updates or modifications. This policy governs the use of the eVoucher balance and its conversion into a bonus.
Balance Conversion:
- Only the paid value of the eVoucher and the earned store cash balance are eligible for conversion into a bonus.
- The bonus amount will be equivalent to the paid value and earned store cash balance, and must be used before the original expiry date of the eVoucher.
- Any unused bonus after the expiry date will be automatically forfeited.
- If a merchant exits the TOTL platform, any unused voucher balance associated with that merchant will be converted into a Bonus.
- Only the actual paid value of the eVoucher will be eligible for redemption as a Bonus. If the redeemed value exceeds the paid value, no balance will be transferred as a Bonus.
- The Bonus must be used in accordance with the eVoucher’s original expiry date, after which any remaining amount will be forfeited.
Expiry and Forfeiture:
- All bonuses converted from the eVoucher balance are valid only until the original expiry date of the eVoucher.
- Upon expiration, the bonus will be deemed void, and no extensions or refunds will be provided.
- The Bonus can only be used across eligible merchants on the TOTL platform.
- Bonus amounts cannot be transferred, refunded, or redeemed for cash.
- By continuing to use the eVoucher after conversion, users agree to abide by all existing platform policies and terms.
Dispute Resolution:
- Any disputes regarding the eVoucher and bonus conversion will be resolved by the company’s support team, and their decision will be final.
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